Business Skills
Effective Business Communication
Course Content
Lesson 1: Become familiar with the course content, know about different sorts of communication, construction of a sentence, sentence structure, subject and verb agreement, correct use of punctuation, know about common errors, including use of the apostrophe.
Lesson 2: Use the appropriate tone for a letter, know to use positive words and phrases, using non-sexist language in writing, avoiding clichés and jargon, know about the plain English Campaign.
Lesson 3: Know about the style of writing including short words, sentences and paragraphs, know the correct layout for letters, writing letters from draft through to final copy, know how to proofread effectively, know about proofreading symbols.
Lesson 4: Writing a letter of complaint, a letter of apology, a circular letter and a thank you letter
Lesson 5: Be familiar with the format of a curriculum vitae, know how to write a job application letter, learn how to write notes, notices, memos and fax forms, know how to design and about the use of leaflets, learn about envelope sizes and uses of different paper.
Lesson 6: Learn about E-mail, learn about net acronyms, netiquette, how to set out a business email and how to format and present web pages.
Lesson 7: Know how to communicate effectively on the telephone, about non-verbal communication such as body language and dress, learn about video conferencing and the advantages of personal networking.
Lesson 8: Understand how to alleviate fears when doing a presentation, learn how to structure and prepare a presentation, know how to use your voice for effective communication and learn about non-verbal communication in a presentation
Get Into HR
Course Content
Lesson 1: The importance of the Personnel Department, company case studies, methods of recruitment, methods of applying for jobs, reviewing application forms
Lesson 2: Legal responsibilities as an interviewer, preparing for interviews, setting up an interviewee database, questioning techniques
Lesson 3: Preparing for a new employee, inducting a new employee, understanding the need for training, what to include in a training session
Lesson 4: Contracts of employment, personnel records, terms and conditions of employment, disciplinary action, procedures for dealing with leavers
Get Into PR
Course Content
Lesson One – Including: A definition of PR. The duties of a PR assistant
Lesson Two – Including: The importance of a PR plan. Tips for writing a press release
Lesson Three – Including: PR and the Internet. Ethics and the Law.
Lesson Four – Including: Exhibitions and other events. Feature articles.
Get Into Marketing
Course Content
Lesson 1: The importance of marketing, company case studies , market research, competitor research
Lesson 2: The product life cycle, product strategy, place strategy, pricing strategy, promotion strategy
Lesson 3: The importance of advertising, creating an ad, different direct marketing techniques, press releases
Lesson 4: Marketing on the World Wide Web, attending and exhibiting at trade shows
Lesson 5: The concepts of television, radio and print advertising, building a brand, SWOT (Strengths, Weaknesses, Opportunities and Threats) analysis, careers in marketing
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Business Document Production
Course Content
Lesson One: Keying in a business letter using the correct layout, keying in a memo and a report, recognising spelling errors and correcting them, correctly expand abbreviations, changing line spacing within a document, emphasising text as instructed
Lesson Two: Recognising and interpreting amendment and correction signs in order to produce correct copy, producing a letter and memo that include a special mark, locating and incorporating a forward date, keying in a report with a change of line spacing.
Lesson Three: Producing documents from written draft that includes special marks and continuation pages, recognising and correcting errors of agreement, transposing text vertically, inserting missing punctuation, locating and correctly inserting text not included in the written draft, being aware of the importance of consistency of style in relation to figures
Lesson Four: Keying in a letter, memo and report observing all instructions, locating and correctly inserting information contained in another document. Completing the three documents within 1¼ hours. Revision of all topics covered in the course.
Communication at Work
Course Content
Lesson 1: Sentence structure, subject and verb agreement, correct rules for the use of punctuation, common errors, including use of the apostrophe
Lesson 2: Communicating effectively on the telephone, procedures for taking and receiving messages, dealing with difficult telephone calls, interpreting body language, appropriate dress code, procedures when receiving visitors, different methods of remote conferencing
Lesson 3: Writing effective emails, advantages and disadvantages of email, netiquette and email principles, setting out a business email
Health and Safety
Course Content
Health and Safety Essentials: An introduction to basic health and safety concepts, be aware of hazards to improve safety
Workstation Safety Plus: Learn how to work safely at your computer
Fire Safety Plus: Learn the basics of fire safety, fire prevention and what to do in an emergency
Manual Handling Plus: Learn correct handling techniques at work
First Aid: Learn the basics of first aid in this interactive module. This has been developed in conjunction with St John Ambulance.
Acrobat® 6.0: Standard (Windows)
Course Content
Lesson 1: Accessing Information in PDF Documents
Browse Through a PDF Document,
Navigate to Specific Content Within a PDF Document
Conduct a Simple Search,
Export Content from a PDF Document
Lesson 2:Creating PDF Documents
Create PDF Documents from Word Documents, the Print Command,
from Multiple Files and
from HTML Documents
Lesson 3: Modifying PDF Documents
Arrange PDF Document Pages,
Add Headers and Footers
Customize Page Numbering
Lesson 4: Adding PDF Navigation Aids
Add Bookmarks,
Add Text Links,
Create Links to Named Destinations,
Add Articles
Lesson 5: Creating Document Collections
Specify Access to Documents in a Collection,
Search a Document Collection
Lesson 6: Reviewing Documents
Choose a Collaboration Workflow,
Prepare a PDF Document for Review
Digitally Sign a Document,
Add Comments and Markups to a PDF Document
Compile and View Document Comments from Multiple Reviewers
Note: this is not Pitman Training Course – there is no soundtrack or final test. The course is self-paced and flexible.
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